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1. How do I stop water/sewer service?

You may stop water/sewer service at your property address and close your customer account by completing the online form: Stop Water / Sewer Service. If you have any problems submitting your information or if you have any questions regarding service, please call 540-507-7300, Press Option 1.

• We need a minimum of one business day notice to stop service Monday - Friday, 8 a.m. - 4:30 p.m., and we are closed weekends and holidays.  Call us by 4:30 p.m. on a Friday to stop service on a Monday (excluding holidays).  
• The services will be turned off as early as 6 a.m. if no other account is scheduled to be opened that day at the property address, so consider this when determining what day you would like to close the account.
• Have your current customer account number and your forwarding address available in order to complete the online form and stop service.      
• Give us a call at 540-507-7300, Press Option 1, to verify that the information has been received and your stop service order has been scheduled.

2. What if I am moving?

If you are moving, please contact the Spotsylvania County Utilities department to stop service at your current address.  Please call the Customer Service department at (540) 507-7300, option 1.  You will be asked to verify your account and to provide a forwarding address for your final bill.

Spotsylvania County Utilities does not transfer services from one location to another.  If you are moving to a location that Spotsylvania County Utilities provides service, a new application for the new address will be required.  Please see Apply for Water / Sewer Service (LINK) for more information.