You may stop water/sewer service at your property address and close your customer account by completing the online form: Stop Water / Sewer Service. If you have any problems submitting your information or if you have any questions regarding service, please call 540-507-7300, Press Option 1.
- We need a minimum of one business day notice to stop service Monday - Friday, 8 a.m. - 4:30 p.m., and we are closed weekends and holidays. Call us by 4:30 p.m. on a Friday to stop service on a Monday (excluding holidays).
- The services will be turned off as early as 6 a.m. if no other account is scheduled to be opened that day at the property address, so consider this when determining what day you would like to close the account.
- Have your current customer account number and your forwarding address available in order to complete the online form and stop service.
- Give us a call at 540-507-7300, Press Option 1, to verify that the information has been received and your stop service order has been scheduled.