What do I do if the invoice does not match the purchase order?

If the Invoice is under the amount of the Purchase Request, you can select to fully extract and the remainder of the encumbrance of the PO will be closed when the invoice is approved/posted.

If the invoice is over, a change order will need to be entered and processed before entering the invoice. 

Show All Answers

1. The Invoice description field is not long enough for my invoice text, what can I do?
2. What do I do if the invoice does not match the purchase order?
3. What types of purchases are exempt from purchase orders?
4. How are Travel Claims and Check Requests processed?
5. What are the attachment requirements for invoices?
6. How do I view the original vendor invoice?
7. When will my invoice be paid?
8. How can I see if an invoice was paid?
9. My Invoice Proof Listing has a block stating “Approval not complete”, will my record process?
10. Can I run an Invoice Proof Listing for a single invoice?
11. Is it possible to only see the warning and blocks related to Invoices on the Invoice Proof Listing?