Will the ability to pay be considered when providing service?

We know that some residents have expressed concern about some people who cannot afford to pay for this service and/or do not have any form of insurance. Specifically, they feel some people will hesitate in calling for assistance from the EMS crews when they have an emergency. The ability to pay will never be considered when providing service. 

Compassionate Billing Policy

Under the Compassionate Billing Policy (PDF), no one will suffer financial hardship as a result of a necessary emergency medical transport. When residents need emergency assistance, they should call 911 without hesitation. Also, based upon the localities we have contacted, they have all reported that there has not been a decrease in call volume but in some cases call volume has increased.

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1. What is revenue recovery and why did Spotsylvania County implement this program?
2. What are the charges for emergency medical transport services?
3. What happens if I do not have insurance or cannot afford to pay for this service?
4. What if my insurance company will not cover my ambulance transport bill?
5. If a transport is made and the claim is denied or deemed not medically necessary, can the County waive the cost associated with the transport?
6. If a resident has reached an insurance limit (ambulance service) for the year and additional services are required, will the citizen get a bill for these additional services, or can the fee be waived?
7. Can the billing company be directed not to send uncollected debts to a collection agency?
8. Has it been resolved so the county will waive out-of-pocket expenses related to revenue recovery if they meet the criteria?
9. Will the ability to pay be considered when providing service?
10. Will I have to pay for services if the ambulance does not transport me?
11. How does the county spend the funds that are generated by this program?
12. Have donations to the volunteer agencies decreased?
13. If I do not have health insurance, are there other options that could be utilized to collect any fees that might be charged?
14. How does the billing process work?
15. Will visitors and non-county residents be charged a co-payment?