Customer Service Contact Information

Water / Sewer Billing & Account Questions

Contact Customer Service at 540-507-7300, option 1, or email Customer Service. Customer Service representatives are available Monday through Friday, from 8 a.m. to 4:30 p.m., with exception of County recognized holidays or emergency closings.

Water Smart Program

To track your water usage, receive notification for possible leaks, and pay your bills, view the online portal for our WaterSmart Program. You will need your 12-digit account number from your billing statement and your zip code to access your information.

Sample Billing Statement

Learn more about your billing statement by viewing this Sample Bill. If you have any questions, email Customer Service or call them at 540-507-7300, option 1.

Online Payments

To learn more about online payments, view the Pay Your Bills Online page. The online portal accepts electronic checks (no convenience fee) and credit cards (convenience fee applies).

Payment by Phone

To pay by phone, please call 1-844-443-8803. This payment method requires the caller to have their water/sewer account number and only accepts credit cards (convenience fee applies).

Payment in Person

To pay in person, please visit the Cashier’s Counter (Monday through Friday, from 8 a.m. to 4:30 p.m.) at:
Richard E. Holbert Building
9104 Courthouse Road
Spotsylvania, VA 22553

Payment by First Class U.S.P.S. Mail

Mail to:
Treasurer, Spotsylvania County
P.O. Box 9000
Spotsylvania, VA 22553

Report Phone / Online Payment Confirmation / Authorization

To report, please call the Spotsylvania County Treasurer at 540-507-7058. The Treasurer’s Office is open Monday through Friday, from 8 a.m. to 4:30 p.m. (These are the normal hours of operation with the exception of holidays or facility closing events such as inclement weather or a state of emergency.)

Business Office Hours

Monday - Friday
8 a.m. - 4:30 p.m.

Have an Emergency After-Hours, Weekends, & Holidays

If you experience a water or sanitary sewer service emergency after normal business hours, weekends or holidays, please call 540-507-7340 or 540-507-7350.