Social Services

The Spotsylvania Department of Social Services (DSS) building is open to the public effective Monday, June 15, 2020. Please use the guidelines below for ensuring your safety and the safety of staff. 

We ask for your help during this time to limit the amount of foot traffic coming into our lobby and building. If you are able to conduct your business through the drop box, online, or by phone please do so.

  • Masks are required to enter the building.
  • DO NOT enter the building if you are sick.
  • Meetings with staff are by appointment only.
  • The public is strongly encouraged to continue utilizing available virtual and online tools and reserve office visits for emergencies only. 
  • Staff who are meeting with the public, are observing social distancing guidelines for your safety and their own.  
  • For visitors dropping off paperwork, please use the drop box outside of the building. You do NOT need to enter the building. Specific guidelines are below.
  • Please follow this link for a Community Resource List. This list has been updated with the modifications community partners have made during the COVID crisis and is updated regularly with new information.  
  • CPS/APS  Hotline numbers are still open/active and accepting calls.

Applying for Benefits:

Citizens may apply for benefits (SNAP, TANF, Medicaid and Child Care) online at or by calling toll free 855-635-4370. For Medicaid only applications call 855-242-8282. Citizens may reach staff by contacting their caseworker via email or phone. If you do not know your caseworker, call 540-507-7898.

EBT Cards:

  • For replacement EBT cards, call 866-281-2448 to have a card mailed to you. 
  • EBT cards are currently being mailed to all recipients.  
  • In the event of an emergency replacement need, please contact our main number 540-507-7898. 
  • Emergency EBT card pickups are only given between the hours of 10am to 2pm, Monday - Friday. 

Child or Adult Protective Services:

The agency will continue to accept Child or Adult Protective Services referrals. To make a Child or Adult Protective Services referral, please call 540-507-7877 Monday-Friday, from 8:00 – 4:30. If it is outside of normal business hours, please contact the 24 Hour State Hotline at 1-800-552-7096.

Dropping of Applications/Paperwork:

Citizens may use the secure agency drop box located at the North entrance to leave paperwork and/or applications. The drop box is labeled Social Services. Please ensure that paperwork being dropped off has identifying information such as Name, DOB, and Last 4 of SSN. If you are dropping of an application, please note if there is a barrier that prevents you from having a telephone interview such as no phone or language barrier. Please list any other method of contacting you such as email or alternate phone number (neighbor, family member or friend). Applications and paperwork may also be faxed to 540-507-7806. Paper applications are available in the first floor lobby of the North Entrance of the building.

Appointments/EBT Card Pick-up:

If you have an appointment or visit that was requested or authorized by a staff member, please call 540-507-7885 upon arrival for assistance.

Delivery Drivers:

Please leave package at the door. Staff will check periodically for deliveries. If delivery requires a signature, please call 540-507-7885 for assistance.

For the most up-to-date information, please visit our website at

Social Services provides comprehensive social services to the Spotsylvania community to meet the basic needs of individuals and families and to protect children and adults from abuse, neglect and exploitation.

The Social Services Department administers, coordinates and provides direct or indirect service delivery for several state and federally mandated public assistance programs. The Social Service Department receives input and guidance from the Social Services Advisory Board.

Non-Discrimination Policy

Services of the Virginia Department of Social Services are provided without regard to race, color, national origin, handicap, sex, age, political beliefs or religious creed.


People helping people triumph over poverty, abuse and neglect to shape strong futures for themselves, their families and communities.


A Commonwealth in which individuals and families have access to adequate, affordable, high-quality human/social services that enable them to be the best they can.